Refund policy

At Toilet-me, customer satisfaction is important to us.

Due to the personal hygiene nature of our products, we generally do not accept returns on opened packages.

Eligible Refund or Replacement Cases

We will assist in the following situations:

• Product arrived damaged
• Product arrived defective
• You received the wrong item

How to Request a Refund or Replacement

Please contact us within 7 days of receiving your order with:

• Your order number
• A brief description of the issue
• Photos (if applicable)

If approved, we will provide a replacement or refund.